FAQS

HOW FAR AHEAD SHOULD I ORDER?

If you’d like to order food and drinks, please order ON THE DAY you would like it for. Fo example, if you’d like an order for Friday 5th June, please order on the day. You can order cake slices and sweet treats too. Unless specified, we will send a slice of cake of our choice.

 

We recommend ordering Whole Cakes, Whole Trays of Brownies, Whole Traybakes & Cupcakes a minimum of five days in advance and, but we do get very busy so it’s worth allowing more time if you can. This is especially true for very large orders and orders involving lots of bespoke decoration. For weddings and other large orders it is advisable to give us 2 weeks notice. Larger cakes, especially bespoke cakes, require more notice and we recommend giving at least two weeks’ notice or more if possible.

 

We will always try to accommodate last-minute orders whenever we can; if you have a cake or cupcake emergency and need an urgent order please call us on 01279 659510 and we’ll do our very best to help.

HOW AND WHERE ARE SOUTH STREET PANTRY FOOD, DRINKS, CUPCAKES AND CAKES MADE?

Private orders are made, baked and decorated fresh and to order at our shop in Bishop’s Stortford. We use only the very best ingredients available, including free range organic eggs, meat from a local butcher, fresh fruit & vegetables delivered from a local wholesaler, Callebaut chocolate and all-natural fruits, spices and other flavourings, including organic Madagascan vanilla. We do not operate a production line or use industrial machinery; all our food & cakes are freshly made each day in small batches and each cake iced one order at a time. It takes longer but they taste better.

HOW LONG WILL MY CAKES STAY FRESH FOR?

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. Depending on your needs you may want to get your cakes a day before you plan to serve them, and that’s fine too – just store in their boxes at room temperature, or in the fridge if the weather is very warm.

When storing cake in the fridge always allow it to come to room temperature before serving – please note that for large cakes this can take several hours. In the (unlikely) event you find that you have cupcakes left over they’ll stay fresh for a day or so in their box, or an additional day in an airtight container. We do not recommend freezing our cakes.

WHAT SIZE ARE YOUR CAKES?

Our Cakes are available in 9″ & 7″ round diameter and are approx 6” high depending on flavour and decoration. A 9″ cake provides 18-20 generous servings; 7” cakes serve 14-16. We can do larger cakes on request.

DO YOU MAKE GLUTEN FREE AND VEGAN CAKES?

Yes – please get in touch with us if you’d like to order one of these cakes. Our Chocolate Brownies are always Gluten Free too!

 

We are able to make gluten free, dairy free or vegan cupcakes and cakes to order however as they are not our specialities, some designs may be limited.

 

We do not currently offer gluten free, dairy free or vegan options online, apart from our Gluten Free Brownies in the sweet treats section. 

 

CAN I COLLECT MY CAKES FROM YOU?

Of course – orders can be placed for collection from our  shop in Bishop’s Stortford. Please bring confirmation of your order when collecting.

CAN I COLLECT A DAY IN ADVANCE?

Collecting your cakes the day before you need them is fine. Please ensure you store and transport them safely as we cannot accept responsibility for cakes once they have been collected.

WHAT IF I NEED TO AMEND OR CANCEL MY ORDER?

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. For a full run-down on our terms and conditions please see below.

FULL TERMS & CONDITIONS

ARE YOU HIRING?

We’re a small team and in general if we’re hiring we will advertise on our website and social media. We’re always interested to hear from people who are as passionate as we are about food & cake though. If you’d like to be considered for a position please email us including as much information about yourself as possible along with some photos of your work.

WHAT ARE YOUR OPENING HOURS?

We have limited hours due to COVID19, please see below.

Monday: Closed
Tuesday- Sunday: 9:00am-3:00pm